Shipping policy

1. Shipping Philosophy

At SofaNotSoFar, our mission is to bring premium comfort straight to your door—quickly and safely. We curate our collection with care, ensuring that comfort is never too far from your home.

 

2. Processing and Delivery Times

Orders are typically processed within 1–3 business days. After processing, standard delivery typically takes an additional 5–10 business days. The estimated total delivery time is therefore approximately 6–13 business days from the order date.

Delivery times are estimates and may vary depending on the item, destination, carrier, weather, delivery access, and other circumstances outside our reasonable control.

Orders are not processed on weekends or U.S. federal holidays. Carrier delivery schedules may vary and may include weekend delivery in some areas.

If we are unable to ship your order within the stated timeframe, we will notify you of the delay and provide a revised estimated shipping date. You may choose to accept the delay or cancel the unshipped order for a full refund.

For pre-order items, the estimated shipping date will be displayed on the product page. If the estimated shipping date changes, we will notify you of the revised date. You may choose to accept the delay or cancel the unshipped pre-order item for a full refund.

 

3. Shipping Rates and Destinations

We currently ship only to eligible physical addresses within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations.

Standard shipping is free on most eligible orders. Additional shipping or delivery charges may apply to oversized, heavy, remote-area, or special-delivery items. Any applicable shipping charge will be displayed before you complete your purchase.

Free standard shipping means that no standard shipping charge is collected from the customer at checkout. However, for customer-responsibility returns, the actual outbound shipping and delivery cost attributable to the returned item, as well as any applicable return shipping cost, may be deducted from the refund. Please review our Return Policy for complete details.

Delivery methods vary by item, carrier, and destination and may include parcel, curbside, threshold, or another delivery method. The applicable delivery method will be displayed on the product page or at checkout before you complete your purchase. When available, it will also be repeated in the order confirmation or delivery notification.

Unless expressly stated otherwise, standard shipping does not include room-of-choice delivery, assembly, packaging removal, or disposal of existing furniture.

 

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing available tracking information. Tracking information may take up to 48 hours to become active after the shipping confirmation is sent.

Orders containing multiple items may arrive in separate packages or shipments. In that case, you may receive more than one tracking number or delivery notification.

For certain large-item or freight deliveries, traditional package tracking may not be available. The carrier may contact you directly by phone, text message, or email to schedule delivery.

 

5. Large-Item and Freight Delivery

Large items, including certain sofas, beds, dining tables, and outdoor furniture, may be delivered by a freight or specialized delivery carrier.

The delivery method varies by item, carrier, and destination. Large-item delivery may be curbside, at the first available dry area, at the building entrance, or at another delivery location disclosed on the product page or at checkout before purchase.

Threshold, room-of-choice, assembly, and white-glove services are not included unless the applicable service is expressly stated in writing before purchase.

Freight deliveries may require a delivery appointment. Please provide an accurate telephone number and email address and respond promptly to carrier communications.

Customers are responsible for confirming that the delivery location is reasonably accessible and that entrances, hallways, elevators, stairways, and doorways can accommodate the item. Additional carrier charges resulting from an incorrect address, missed delivery appointment, refused delivery unrelated to damage, or inaccessible delivery location may be the customer’s responsibility when disclosed and permitted by applicable law.

For questions about a scheduled delivery, please contact us through Home > Contact Us.

 

6. Damaged, Defective, or Incorrect Items

Please inspect the item and its packaging upon delivery. If a signature is required and you notice visible damage to the packaging, note the damage on the delivery receipt before signing whenever possible.

Take photographs of the packaging, shipping labels, damaged area, and the entire item. Keep all packaging and included parts until your claim has been reviewed.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from what was ordered, contact us promptly through Home > Contact Us or at info@sofanotsofar.com.

We may request photographs and other information needed to evaluate the issue. If the claim is confirmed, we will provide an appropriate remedy in accordance with our Return Policy and applicable consumer protection laws.

 

7. Packages Marked as Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate it:

  • Check around the delivery location, including entrances, garages, mailrooms, reception areas, and other safe locations.

  • Check with household members, neighbors, building staff, or property management.

  • Review the tracking information and any delivery photograph or carrier notice.

  • Contact the carrier to request delivery details.

  • Contact us through Home > Contact Us if you still cannot locate the package.

We may ask you to provide information needed to open or support a carrier investigation. Please report a missing delivery promptly, as carrier claim deadlines may apply.

After the carrier verifies delivery to the correct address provided at checkout, the recipient is responsible for the reasonable safekeeping of the package, except where the package was misdelivered, the delivery confirmation was inaccurate, or applicable law provides otherwise.

 

8. Address Accuracy and Changes

Please review your shipping address carefully before completing your purchase. Contact us through Home > Contact Us as soon as possible if you need to request an address change. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Actual carrier charges resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility when disclosed and permitted by applicable law.