Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a standard return, your item must be unused, undamaged, complete, and in the same condition in which you received it, with all original tags, parts, accessories, manuals, and packaging. Opened or assembled items are subject to the separate review and authorization requirements described below. You’ll also need your order number, receipt, or other proof of purchase.
To start a return, please submit a request through Home > Contact Us.
If your return is accepted, we will provide instructions on how and where to send your package. Where available, we may also provide a return shipping label.
The return authorization will specify the deadline by which the item must be shipped or carrier pickup must be scheduled. The authorization will expire if the item is not returned within the stated deadline.
For returns due to a change of mind, buyer’s remorse, ordering the wrong size or color, or any reason unrelated to damage, defect, or fulfillment error, the customer is responsible for both the actual outbound shipping and delivery cost attributable to the returned item and the actual return shipping cost, if any.
Although standard shipping may be offered at no charge at checkout, any actual outbound shipping or delivery cost attributable to the returned item is non-refundable and will be deducted from the refund for customer-responsibility returns. If no outbound shipping or delivery cost was incurred, no such amount will be deducted.
If no return shipping charge applies, no return shipping cost will be charged to you or deducted from your refund. If a return shipping charge applies, we will disclose the amount before you send the item, and the actual charge will be deducted from your refund.
If you are instructed to arrange return shipping yourself, you will be responsible for paying the carrier directly. You must use a trackable shipping service and retain the shipping receipt and tracking information until the refund is completed. Shipping costs paid directly to the carrier will not also be deducted from your refund.
We do not add a markup to outbound or return shipping costs. The applicable shipping deductions will be disclosed before the item is returned.
These shipping deductions do not apply if we confirm that the item arrived damaged, defective, incorrect, or materially different from what was ordered.
Items returned without prior written authorization will not be accepted.
For any return-related questions, you can always reach us via Home > Contact Us.
Opened or Assembled Items
For purposes of this policy, an item is considered “opened” if its original product packaging, sealed wrapping, vacuum packaging, or protective covering has been opened, cut, removed, or discarded. An item is considered “assembled” once any part of the assembly process has begun, even if assembly has not been completed. Opening only the outer shipping carton to inspect the delivery does not, by itself, constitute opening the item, provided that the original product packaging and protective wrapping remain intact.
Opened or assembled items are not eligible for a standard return. If, after reviewing your request, we are able to offer an exception, we will provide the return terms available to us at that time, including any known return shipping cost and any potential restocking or condition-based deductions.
Because deductions based on the item’s condition may not be determined until the item has been received and inspected, the final refund amount may differ from any preliminary estimate. Deductions may apply if the item is used, damaged, incomplete, missing parts or packaging, or returned in a condition different from the condition in which it was received. After the inspection is completed, we will notify you of the final refund amount and any deductions applied. Where available, we will also provide the reason for each deduction.
You may decide whether to accept the available return terms before sending the item. Do not ship the item unless you have received written return authorization.
Damages and issues
Please inspect your order upon delivery and contact us promptly after discovering any damage, defect, missing parts, or incorrect item. We may request photographs of the item, packaging, shipping labels, and damaged or missing parts so that we can evaluate the issue. If we confirm that the item arrived damaged, defective, incorrect, or materially different from what was ordered, we will not deduct any outbound shipping or delivery cost, we will refund any original shipping or delivery charge paid by the customer at checkout, we will cover any approved return shipping cost, and no restocking fee will apply.
Exceptions / non-returnable items
Certain items cannot be returned, including custom-made products (such as special orders or personalized items) and personal care goods (such as bedding or beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
For questions about a specific item, please reach out through Home > Contact Us.
Items clearly marked “Final Sale” at the time of purchase and gift cards cannot be returned. This restriction does not apply to items that we confirm were damaged, defective, incorrect, or materially different from what was ordered.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Return authorization permits you to send the item back but does not guarantee the final refund amount. Refund eligibility and the final refund amount will be determined after the returned item has been received and inspected. If the item meets the applicable return conditions, the refund will be issued subject only to the outbound shipping and delivery costs, return shipping costs, and other permitted deductions described in this policy.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Nothing in this Return Policy limits any rights or remedies available to you under applicable consumer protection laws.
If more than 15 business days have passed since we’ve approved your return and you still have not received your refund, please contact us via Home > Contact Us for further assistance.